Legal

Refund and Cancellation Policy

Last updated 11 September 2026

This policy explains when you can cancel a Searchlab Pro subscription, when you are entitled to a refund, and how long a refund takes to reach you. It applies to every purchase made on searchlab.in.

1. What we sell

Searchlab sells time-limited access to its own web-based SEO tools (Searchlab Pro). It is a digital service delivered instantly over the internet. No physical goods are shipped, and no third-party software licences or accounts are resold.

2. Cancellation

Searchlab Pro plans are one-time purchases for a fixed period. They do not renew automatically and we do not store your card, so there is no recurring billing to cancel.

You may stop using the service at any time. If you choose not to buy again, access simply ends on your expiry date and you are charged nothing further.

3. Refund window

You may request a full refund within 7 days of your payment if Searchlab has not worked as described for you. To keep this fair to everyone, refunds are granted where usage has been minimal, which we define as fewer than 25 tool runs in the period.

We will always refund in full, regardless of usage, if:

• You were charged more than once for the same order.
• Your payment succeeded but your subscription was not activated and we could not fix it.
• A core tool you subscribed for was unavailable for more than 48 continuous hours.

4. When we cannot refund

• Requests made more than 7 days after payment.
• Accounts with heavy usage, where the service has clearly been consumed.
• Accounts suspended for abuse, automated scraping, or breach of our Terms.
• Dissatisfaction with third-party data that our tools report accurately — for example a low PageSpeed score returned by Google's API, or authority estimates provided by external sources.

5. How to request a refund

Email Searchlabtools@gmail.com from the address on your account, including:

• Your registered email address
• The Razorpay payment id or our order receipt number
• A short note on what went wrong

You can also message us on WhatsApp. We acknowledge every request within 24 business hours.

6. How long a refund takes

Approved refunds are issued to the original payment method through Razorpay. We initiate the refund within 3 business days of approving it. Your bank or card issuer then typically takes 5 to 7 business days to credit the money. UPI refunds usually arrive sooner.

Once we initiate a refund the timing is controlled by your bank, not by Searchlab. We will share the Razorpay refund reference so you can follow it up directly if needed.

7. Partial periods

Outside the 7-day window we do not provide pro-rata refunds for unused time on a plan, because access is sold as a single block of time rather than metered usage.

8. Changes to this policy

We may update this policy. The version shown on this page at the time of your purchase is the one that applies to that purchase.